Pharmacy Technician - Telepharmacy - FT
Company: CVS Health
Location: Tucson
Posted on: April 24, 2024
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Job Description:
Bring your heart to CVS Health. Every one of us at CVS Health
shares a single, clear purpose: Bringing our heart to every moment
of your health. This purpose guides our commitment to deliver
enhanced human-centric health care for a rapidly changing world.
Anchored in our brand - with heart at its center - our purpose
sends a personal message that how we deliver our services is just
as important as what we deliver. Our Heart At Work Behaviors---
support this purpose. We want everyone who works at CVS Health to
feel empowered by the role they play in transforming our culture
and accelerating our ability to innovate and deliver solutions to
make health care more personal, convenient and affordable.
Position Summary The Telepharmacy Technician is responsible for all
daily operations of a Telepharmacy Remote Dispensing Pharmacy
location, where the Pharmacist oversight occurs from a separate
Supervising Pharmacy location. Telepharmacy Technicians build upon
the skills and responsibilities of the Pharmacy Technician, and are
focused on managing day-to-day pharmacy operations, execution and
performance, while building patient loyalty through a continuous
focus on excellent customer service, service recovery, and
facilitating communication with the Supervising
Pharmacy/Pharmacist. In addition to the responsibilities required
for the Pharmacy Technician Role, this Telepharmacy Technician
position is responsible for: --- Overseeing the safe and secure
operation of the Remote Dispensing Pharmacy, including serving as a
keyholder, keeping alarm and safe codes, and protecting the
integrity of all pharmacy products, with special attention to
refrigerated products and controlled substances. --- Overseeing
pharmacy inventory management, including controlled substances,
i.e. reviewing orders, checking in products, cycle counts, and
maintaining perpetual inventory. In particular: o Executing
pharmacy ordering and day-to-day inventory management practices,
including cycle counts, returns-to-stock, one-by-one
returns/outdates, refrigerator organization and temperature
logging, waiting bin, etc. o Responsible for monthly review of the
Inventory Excellence Report and partnering with the entire
Telepharmacy team to improve overall inventory excellence, ensuring
the right medication is in stock at the right time for the right
patients. o Serving as point person for annual inventories, resets
(e.g. Rx Planograms), and pharmacy-related components of AP Pulse
Checks. --- Receiving and acting upon all operational
communications, including completion of required tasks (email,
myWork, etc.), and similar activities. --- Improving total store
service foundations by execution of outstanding performance,
especially in areas of WeCARE workflow best practices, customer
service, and patient care. --- Demonstrating growth mindset to
support positive business outcomes; inspiring and motivating the
total store team to embrace change, including workflow enhancements
and new product/service offerings. --- Serving as a peer mentor for
the onboarding, training, and development of new hires in the
Telepharmacy. --- Customer Service: Actively seeks opportunities to
expand clinical, technical and insurance knowledge, leveraging
available tools and training resources, to develop the basic drug
understanding and technical expertise needed to accurately and more
effectively assist customers. a. Prescription Fulfillment ---
Communicates among a number of individuals, including patients,
co-workers, insurance companies and prescribers where allowed by
law. --- Effectively follows and ensures full compliance to CVS
workflow procedures and quality assurance standards, with an
in-depth understanding of each workstation (i.e., Pick-Up,
Drop-Off, Drive-Thru, Production); manages own responsibilities
while shifting to help the team where needed. As allowable in
applicable states, certified and trained Telepharmacy Technicians
can expand on their clinical and managerial responsibilities,
including administering vaccinations. b. Face-to-Face Patient
Interaction --- Collect information about a customer's medical
history, as appropriate to update the patient's profile. ---
Ensures patient outreach calls are completed within workflow, where
appropriate and applicable --- Attends to all patients and
customers at Telepharmacy counter and phone calls. c. Facilitating
RPh-to-Patient Communication --- Lives our purpose of bringing our
heart to every moment of your health by engaging customers to learn
about their health and medications. --- Creates genuine human
connections by focusing on service, and keeping patients and
caregivers top of mind at all times. This includes assisting all
Telepharmacy and front store customers with their questions and
concerns and facilitating audio/visual access to the Supervising
Pharmacist for counseling. d. Problem Resolution --- Partners with
front store management to drive customer service. This includes
ensuring that the appropriate schedule is implemented to best serve
the needs of the customer and business in accordance with budgeted
payroll hours and workflow model. --- Demonstrates compassion and
care by proactively identifying and resolving potential problems to
ensure customers have their medications when needed; collaborates
with immediate and extended pharmacy teams, medical staff,
insurance companies, and customers alike to resolve issues, ensure
accuracy, and delivers timely resolution of any medication or
insurance related concerns. --- Effectively resolves all customer
concerns, complaints, issues and appropriately involves Pharmacist
at Supervising Pharmacy and/or Front Store Manager at Telepharmacy
(remote dispensing pharmacy) as appropriate. --- Business Metrics:
--- Supports high-performing teams by looking for opportunities to
contribute to individual and broader team goals, remains flexible
for both schedule and business needs while easily adapting to
changes at work to enable a supportive, collaborative, and
challenging work environment. --- Proactively takes on additional
tasks and responsibilities, demonstrating a strong work ethic.
Identifies opportunities and executes improvement strategies for
patient care and customer service. --- Professionally, promptly and
effectively addresses all customer concerns and inquiries regarding
customer service, HIPAA complaints, and any other issues, filing
any necessary reports and facilitating prompt communication with
the Supervising Pharmacist as appropriate. --- Balances quality and
efficiency in all tasks, contributing to both patient outcomes and
broader team goals. --- Promotes all new service offerings and
initiatives to appropriate customer base. --- Participates in all
required district and store operational meetings and action
planning. --- Coordinates/implements the training and development
of support staff with the field training team. Coaches, trains and
mentors new Telepharmacy Technicians to develop the team and share
best practices. --- Maintains a clean, organized and professional
Telepharmacy department, according to CVS standards. --- Inventory
Management: --- Maintains in-stock inventory by coordinating and
monitoring inventory management related activities and policies and
procedures which are critical to maintaining the right focus on
daily, weekly, and monthly tasks. --- Helps establish true
ownership for inventory management activities in the Telepharmacy.
--- Enables a consistent approach to inventory management and
critical inventory functions. Required Qualifications Must be at
least 18 years of age --- Minimum of 1+ year of experience as a
Pharmacy Technician (may be 2+ in select states) --- PTCB National
Certification or equivalent state-accepted national Pharmacy
Technician Certification --- High school diploma or General
Equivalent Development (GED) required --- State-level licensure
requirements vary by state --- Regular and reliable attendance ---
Attention and Focus o Ability to concentrate on a task over an
extended period without being distracted --- Customer Service
Orientation o Actively look for ways to help people, and do so in a
friendly manner o Notice and understand customers' reactions, and
respond appropriately --- Communication Skills o Use and understand
verbal and written communication to interact with customers and
colleagues o Actively listening by giving full attention to what
others are saying, taking time to understand the points being made,
asking questions as appropriate, and not interrupting at
inappropriate times --- Mathematical Reasoning o Ability to use
math to solve a problem, such as calculating day's supply of a
prescription --- Problem Resolution o Ability to judge when
something is wrong or is likely to go wrong; recognizing there is a
problem o Choosing the best course of action when faced with a
complex situation with several available options --- Physical
Demands: o Remaining upright on the feet, particularly for
sustained periods of time o Moving about on foot to accomplish
tasks, particularly for moving from one work area to another,
including outside of the pharmacy area o Lifting, scanning, and
bagging purchased items o Finger Dexterity: Picking, pinching,
typing or otherwise working primarily with fingers rather than
whole hand or arm o Reaching overhead; able to stretch or reach out
with the body, arms, and/or legs to grasp items o Extending hand(s)
and arm(s) multiple directions to place, move, or lift items o
Precision control: able to adjust machines to exact positions o
Stooping to a considerable degree and requiring full use of the
lower extremities and back muscles to move items between low and
high positions, including bending spine at the waist o Visual
Acuity: Close visual acuity to perform activities such as:
transcribing, viewing a computer terminal, reading, visual
inspection involving small parts o Able to orally communicate
information and instructions to colleagues and customers o
Occasional lifting of up to a maximum of 30 lbs up to a height of 4
feet; exerting up to 20 lbs. of force occasionally and/or up to 10
lbs. of force frequently, and/or a negligible amount of force
constantly to move objects Preferred Qualifications Experience in
Inventory Specialist Role Education High School diploma or
equivalent
Pay Range
The typical pay range for this role is:
$16.00 - $21.00
This pay range represents the base hourly rate or base annual
full-time salary for all positions in the job grade within which
this position falls. The actual base salary offer will depend on a
variety of factors including experience, education, geography and
other relevant factors. In addition to your compensation, enjoy the
rewards of an organization that puts our heart into caring for our
colleagues and our communities. The Company offers a full range of
medical, dental, and vision benefits. Eligible employees may enroll
in the Company's 401(k) retirement savings plan, and an Employee
Stock Purchase Plan is also available for eligible employees. The
Company provides a fully-paid term life insurance plan to eligible
employees, and short-term and long term disability benefits. CVS
Health also offers numerous well-being programs, education
assistance, free development courses, a CVS store discount, and
discount programs with participating partners. As for time off,
Company employees enjoy Paid Time Off ("PTO") or vacation pay, as
well as paid holidays throughout the calendar year. Number of paid
holidays, sick time and other time off are provided consistent with
relevant state law and Company policies. For more detailed
information on available benefits, please visit
jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated
against COVID-19 (including any booster shots if required), where
allowable under the law, unless they are approved for a reasonable
accommodation based on disability, medical condition, religious
belief, or other legally recognized reasons that prevents them from
being vaccinated.
You are required to have received at least one COVID-19 shot prior
to your first day of employment and to provide proof of your
vaccination status or apply for a reasonable accommodation within
the first 10 days of your employment. Please note that in some
states and roles, you may be required to provide proof of full
vaccination or an approved reasonable accommodation before you can
begin to actively work.
CVS Health is committed to recruiting, hiring, developing,
advancing, and retaining individuals with disabilities. As such, we
strive to provide equal access to the benefits and privileges of
employment, including the provision of a reasonable accommodation
to perform essential job functions. CVS Health can provide a
request for a reasonable accommodation, including a qualified
interpreter, written information in other formats, translation or
other services through ColleagueRelations@CVSHealth.com If you have
a speech or hearing disability, please call 7-1-1 to utilize
Telecommunications Relay Services (TRS). We will make every effort
to respond to your request within 48 business hours and do
everything we can to work towards a solution.
Keywords: CVS Health, Catalina Foothills , Pharmacy Technician - Telepharmacy - FT, Healthcare , Tucson, Arizona
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