Spanish Bilingual Customer Service Representative
Company: VXI, Global Solutions
Location: Tucson
Posted on: April 18, 2024
Job Description:
VXI is looking for highly motivated and qualified Bilingual
Customer Service Representatives -to work full-time on-site in our
world-class contact center in Tucson, AZ. Do you speak English and
Spanish? -Eres biling--e?As a Customer Service Representative, you
will be responsible for providing excellent customer service and
support to our client's cardholders who are calling in for support
with their pre-paid cards or with inquiries related to fraudulent
activities and suspicious transactions involving their credit
cards. Manejar-- las consultas de los clientes entrantes,
resolver-- problemas y ayudar-- a los clientes con asuntos
relacionados con la tarjeta. Tambi--n desempe--ar-- un papel
fundamental en la mitigaci--n de los riesgos de fraude mediante la
identificaci--n e investigaci--n de posibles incidentes
fraudulentos, la prestaci--n de apoyo a los titulares de tarjetas
afectados y la adopci--n de las medidas adecuadas para proteger sus
cuentas e informaci--n personal. You will be a crucial link between
our client and their customers, ensuring a positive and seamless
cardholder experience.Key Responsibilities:
- Atenci--n al cliente: Gestione las llamadas entrantes de los
titulares de tarjetas y atienda sus consultas, inquietudes y
problemas de manera r--pida y profesional. Proporcione informaci--n
precisa sobre las caracter--sticas, el uso y los beneficios de la
tarjeta.
- Problem Resolution: Troubleshoot and resolve customer issues
related to card activation, balance inquiries, transaction
disputes, lost or stolen cards, PIN resets, and other card-related
matters. Utilize available resources and systems to efficiently
resolve problems
- Fraud Investigation: Receive and process inbound calls from
cardholders who report suspicious transactions, unauthorized
charges, or potential fraud on their accounts. Conduct thorough
investigations to determine the legitimacy of these claims
- Verificaci--n de transacciones: Utilice las herramientas y
recursos disponibles para verificar la autenticidad de las
transacciones sospechosas, identificando posibles patrones de
actividad fraudulenta.
- Account Maintenance: Assist customers with updating their
account information, verifying identity, and ensuring compliance
with security and regulatory requirements
- Promote Additional Services: Educate customers about additional
services, promotions, and rewards associated with their pre-paid
cards, with the aim of increasing customer satisfaction and
loyalty.
- Fraud Prevention Education: Educate cardholders on best
practices for protecting their accounts, recognizing common fraud
schemes, and utilizing security features to ensure a safe card
usage experience.
- Cumplimiento: Garantice el cumplimiento de las pol--ticas, los
procedimientos y las regulaciones de la industria de la empresa
para salvaguardar la informaci--n de los clientes y mantener la
privacidad de los datos.
- Documentation: Maintain accurate and detailed records of all
customer interactions, inquiries, and resolutions in the call
center database or CRM system.Horario de atenci--n
- Monday-Friday from 8am-5pm EST (5am - 2pm AZ)*** Debe estar
disponible para trabajar en cualquier momento durante el horario de
funcionamiento del centro, incluidos s--bados, domingos y d--as
festivos ***Training Hours
- Monday-Friday from 8am-5pm EST (5am - 3pm AZ) for 5 weeks***
You must be available to attend 100% of your training, no time can
be missed ***What You Bring
- High school diploma or equivalent; further education or
relevant certifications are a plus.
- Experiencia en un centro de llamadas o entorno de servicio al
cliente, detecci--n de fraudes, gesti--n de riesgos o servicios
financieros.
- Excellent communication skills, both verbal and written, with
the ability to convey complex information clearly and concisely.
- Strong analytical skills with the ability to detect and
investigate suspicious patterns and transactions.
- Empathetic and patient approach when dealing with customer
inquiries and concerns.
- Strong problem-solving skills and the ability to think on your
feet to resolve customer issues effectively.
- Estar familiarizado con la industria de pagos, las tarjetas
prepagas o los servicios financieros es ventajoso, pero no es
obligatorio.
- Ability to work in a fast-paced environment and handle a high
volume of customer interactions while maintaining composure and
professionalism.
- Conocimientos b--sicos de inform--tica y competencia en el uso
del software y los sistemas de servicio al cliente.
- Flexibility in working shifts, as call centers often operate
24/7.What you will get
- $17.50 per hour
- Full Health Insurance (Medical, Dental, & Vision)
- Ambiente de trabajo divertido
- Abundantes oportunidades de avance Igualdad de oportunidades
Empleador: discapacidad/veterano
- Beneficios de tel--fono celular para empleados: $25/mes por
l--nea para tel--fono, mensajes de texto y datos ilimitados. **Es
posible que se apliquen restricciones
- Referral for Life Program ---- The referee receives a residual
bonus every pay period
Keywords: VXI, Global Solutions, Catalina Foothills , Spanish Bilingual Customer Service Representative, Hospitality & Tourism , Tucson, Arizona
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