Customer Service Manager - Ocotillo Store (Gilbert & Ocotillo)
Company: Ocotillo Store (Gilbert & Ocotillo)
Location: Chandler
Posted on: May 3, 2024
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Job Description:
2825 East Ocotillo Chandler Arizona, 85249, +1 (480)
3987645Starting Pay: $17.00 / Hour Position Description:
Responsible for the oversight, leadership and achievement for the
sales floor and obtaining set sales goals for Goodwill of Central
and Northern Arizona (GCNA) and its affiliated entities. Directs
all aspects relating to the daily operations of the sales floor,
leading the team and driving the business. Key responsibilities
include building, leading, and retaining motivated, high performing
teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities: Executes retail operations
plan to achieve daily, monthly, quarterly, and yearly goals for
profit, revenue, and production for a Retail Store location. Makes
decisions on matters relating to the day-to-day retail operation
within his/her defined work area. Conducts new goods inventory and
ensures proper reporting. Reconciles and balances all daily
paperwork. Ensures Team Members deliver excellent customer service
to donors and customers. Works to de-escalate customer situations
while finding an appropriate solution; involves upper management,
as needed. Maintains the day-to-day operations of the store
including managing and meeting Team Member and customer needs.
Ensures store locations are clean, well-kept, and reflect the
Goodwill brand appropriately. Transfers to different stores at any
given time due to business needs. Oversees and maintains the
day-to-day operations of the sales floor including daily
maintenance, custodial duties, and floor standards. Provides
regular mentoring and training to develop skills of Retail Sales
Associates; ensures that Team Members are operating per company
standards and procedures. Ensures that the store complies with all
policies and procedures relating to Security, Health, and Safety,
coordinating with various Goodwill divisions, as needed; influences
any changes necessary to meet statutory requirements, ensuring
minimum risk to Team Members and the business. May perform tasks
such as dropping off the bank deposit, helping at other stores, and
attending personal training and development classes, as needed.
Processes complex sales transactions, including customer returns.
Collaborates with store leadership to establish clear company
vision and ensure Team Member engagement. Responsible for
performance management (coaching, discipline, performance
improvement plans, and annual reviews), staffing, compensation, and
development of Team Members. Provides regular mentoring, training,
and coaching to develop skills of Team Members. Plays critical role
in driving company culture change efforts and change management
processes. Models Goodwill Core Values - Trust, Collaboration,
Engagement, Ownership, and Innovation. Performs other related
duties, as assigned. Minimum Qualifications (Education, Experience,
Skills): High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management, preferred One-year
customer service experience required Proficient in Microsoft Office
Suite Ability to pass a background check and drug screen, where
applicable for position Ability to speak and read English
proficiently You will be eligible for a comprehensive Total Rewards
package, 1st of the month following 60 days of employment that
includes the following: 5 Medical Plans Employer Funded Health
Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K
(Immediate participation upon hire) Employer Paid Life Insurance
Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation
Paid Holidays These are just a few highlights of our key benefit
offerings! Become a valuable part of our team and work for a
company which has been named a Best Place to work by the Phoenix
Business Journal 4 out of the last 5 years. Work for a company
which has seen double digit growth year after year for nearly a
decade. Work for a company which values diversity and is centered
on success. Goodwill of Central & Northern Arizona - We Put People
to Work! Goodwill of Central and Northern Arizona endeavors to make
our website accessible to any and all users. If you would like to
contact us regarding the accessibility of our website or need
assistance completing the application process, please contact HR
Support at 602-535-4000, option 5, or
RecruitingOperations@goodwillaz.org. We consider applicants for all
positions without regard to race, color, religion, sex, sexual
orientation, national origin, age, marital or veteran status, the
presence of a non-job related medical condition or disability, or
any other legally protected status. We will make reasonable
accommodation and modification, including adaptive devices, to
assist any person with a disability to apply for and, if hired, to
perform the duties the position they seek. Assistance could include
help in completing on-line application as well as providing
alternative communication, e.g., Braille and Large Print. PHISHING
SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill
Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several
companies recently made aware of a phishing scam involving con
artists posing as hiring managers recruiting via email, text and
social media. The imposters are creating misleading email accounts,
conducting remote "interviews," and making artificial job offers in
order to collect personal and financial information from
unsuspecting individuals. Please note that GCNA/GIMV only use
company email addresses, which contain "@goodwillaz.org" or
@gimv.org", to communicate with candidates via email. The company
also uses secure tools on our website to receive data from
applicants and would never ask them to submit their personal
banking information to apply for an open job. If you are contacted
by someone about an open job at GCNA/GIMV, please verify the domain
of the sender's email address and that they are asking you to apply
on this website. If you believe you have been a victim of a
phishing scam, please visit the Department of Homeland Security's
Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign)
to learn how to report it.
Keywords: Ocotillo Store (Gilbert & Ocotillo), Catalina Foothills , Customer Service Manager - Ocotillo Store (Gilbert & Ocotillo), Hospitality & Tourism , Chandler, Arizona
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