Sales, Quality Control Analyst

Company: Express Flooring
Location: Tempe
Posted on: February 18, 2026

Job Description:

Job Description Job Description As a Quality Assurance Specialist , you'll play a critical role in strengthening the overall sales performance within our call center teams. You'll help define, maintain, and continuously refine quality standards with a strong focus on sales effectiveness, revenue growth, and customer retention. By reviewing customer interactions across calls, emails, and chat, you'll deliver strategic, actionable feedback that sharpens agents' sales skills, improves close rates, strengthens objection handling, and enhances upselling and cross-selling opportunities. You'll analyze performance metrics to understand how agent behaviors directly impact key sales KPIs—such as conversion rates, average ticket value, revenue per call, and customer lifetime value. Using these insights, you'll identify trends, coach to opportunity gaps, and develop targeted strategies that drive measurable results at both the individual and team level. Job Type: In-Person Compensation: $25-27 Schedule: mainly working M-F 7am-4pm What You'll Do Responsibilities: Maintain and develop internal support and call center quality standards Review a subset of support agents' conversations (calls, emails, chat, etc) Assess support interactions based on internal standards Accompany evaluations with meaningful and constructive feedback Discuss and explain feedback with agents in regular meetings Analyze all Scheduling Specialist (sales) metrics and how the support team's performance affects those KPIs Create strategies to improve support KPIs Help agents improve their performance with specific instructions and constant support Map the need for training and onboarding programs and initiate these projects Monitor customer service performance on the agent and team level Create reports that reflect support performance Report support team's performance to higher-ups Participate in calibration sessions to maintain consistency in internal evaluations Contribute to the team culture in a positive manner What You'll Bring Experience working in the sales space or with a sales team Proficient in Excel Proven track record of analytical skills Hands-on experience in quality assurance Great people skills and ability to communicate (negative) feedback Good organizational skills, knowledgeable of goal-setting practices Examples of data visualization abilities and understanding of support metrics Perception of basic business metrics and how support impacts those Problem-solving capabilities to create meaningful strategies to improve support quality Why People Love Working Here Opportunity to make a measurable impact during a pivotal, high-growth phase. Exposure to senior leadership. Fast-paced environment where data is central to decision-making. Ability to shape systems, processes, and analytics infrastructure from the ground up. Benefits & Perks Comprehensive medical, dental, and vision plan options Health Savings Account (with HDHP enrollment) Health & dependent care flexible spending accounts Company-paid basic life insurance Voluntary supplemental life insurance Company-paid short-term disability insurance Voluntary long-term disability Company-paid Accident and Hospital Indemnity 401(k) with company match (Pre-tax & Roth options) Paid PTO , bereavement leave , and maternity leave 7 company-paid holidays Employee Assistance Program (EAP) Full compensation packages are based on candidate experience and relevant certifications. Compensation Range $25—$27 USD About Us Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Keywords: Express Flooring, Catalina Foothills , Sales, Quality Control Analyst, Sales , Tempe, Arizona